Common requests, what if’s and how do I’s…
Your most common questions
Do you ship overseas?
Yes, we ship all over the world. Shipping costs and necessary fees will apply, and will be added at checkout. We do not ship to any country in which it is illegal to purchase tobacco online.
How old do I have to be to order?
You must be of legal smoking age to order where you live. We do not sell tobacco to any one under 21 years of age
When will my order ship?
We ship Monday through Friday, and can take up to three business days for handling.
Can I return my order?
All cigar orders are final. Accessories other than butane, will be accepted for return with all original packaging, in new condition, with a 15% restocking fee.
Do you offer discounts?
Yes! Just enter your email here, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
My cigar was damaged!
OH NO! Please reach out to us! Email us info@erascigar.com
Are inventory levels on your site correct?
While we make every effort to keep inventory levels on our website updated and accurate, actual inventory may vary. As a result some products may be back-ordered.
We do not sell cigars or tobacco products to anyone under 21 years of age